Shipping policy

All orders will be processed within 1–3 business days after payment is confirmed. Business days exclude weekends, public holidays and company off-days. Processing time may be extended slightly during sales events or peak seasons. We reserve the right to pause or cancel orders with suspicious transaction information, and relevant notifications will be sent to customers.

We deliver to most countries and regions worldwide. Available shipping destinations are shown at checkout. Delivery service is unavailable for certain remote areas or territories with logistics restrictions. Please confirm delivery availability for your destination before placing an order. We take no responsibility for non-deliverable packages caused by invalid addresses provided by buyers.

Shipping fees are calculated based on destination, shipping method, weight and volume. The exact cost will be displayed on the checkout page prior to payment. Shipping fees are non-refundable unless delivery failure results from our mistakes. Free shipping promotions may be offered occasionally. Qualification follows the rules displayed on the site at the time of ordering.

Estimated delivery time is for reference only and starts after dispatch, excluding processing time. Standard shipping normally takes 5–15 business days. Expedited shipping options have shorter transit times if available. Delivery delays may happen due to customs clearance, bad weather, carrier delays, force majeure and other uncontrollable factors. We do not offer compensation for delays caused by third-party logistics.

Once dispatched, you will receive an email with your tracking number and tracking link. Tracking information may update 24–48 hours after shipment. Contact customer support if tracking cannot be retrieved after 48 hours.

You may update your shipping address before the order is shipped. No address changes or order adjustments can be accepted after dispatch. We are not liable for lost or returned parcels caused by incorrect, incomplete addresses or late address change requests.

Parcels returned to us because of wrong address, failed recipient contact, unclaimed status or buyer refusal to accept delivery are considered undeliverable. Return fees and handling charges will be deducted from refunds where applicable. If you require re-delivery, you need to cover extra shipping fees. Reshipment will only be arranged after your confirmation and payment.

For cross-border orders, the recipient acts as the importer and must comply with local customs regulations. All import taxes, duties and clearance charges are the sole responsibility of the customer. We will not reimburse any customs fees, and refunds will not be issued if buyers refuse to pay customs charges.

Please check your package immediately upon receipt. Contact customer service within 48 hours of delivery and provide photos and tracking evidence if items arrive damaged. We will offer replacement or refund after verification. If the logistics carrier confirms the parcel is lost in transit, you can choose a full refund or complimentary reshipment after our investigation.

We reserve the right to modify this Shipping Policy without individual prior notice. Updated terms take effect once published on the website. Customers should review this policy regularly before placing new orders.

For any questions regarding shipping, please reach out to our customer service. We aim to reply within 1–2 business days.